What If I Accidentally Placed a Duplicate Order? Can I update the address on my order?
Once your order has been placed for more than 5 minutes, we are unable to make any changes or cancellations. Our fulfillment process begins immediately to get you your order as quickly as possible. After this window closes, modifications to items, quantities, shades, shipping addresses, or payment methods are not possible after that point.
We know this can be frustrating, especially if you noticed a mistake right away. Here's what you can do depending on your situation:
You have 5 minutes from the time your order is placed to contact us for a cancellation or change. This is the only window in which our team can attempt to modify your order before it enters fulfillment.
To reach us within the 5-minute window:
- 📞 Call us immediately: (888) 804-4318 (5am–5pm PST)
- 💬 Text us immediately: (310) 620-1535 (5am–5pm PST)
We also have our AI assistant that can assist you on emails and texts after business hours. The best way to reach us is:
- 📧 Email: help@thrivecausemetics.com
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📱Text: (310) 620-1535 (5am–5pm PST)
⚠️ Please note: Even within the 5-minute window, cancellation or modification is not guaranteed. Our fulfillment process moves quickly and we cannot always intercept an order in time. We will always do our best!
I Missed the 5-Minute Window — What Now?
If more than 5 minutes have passed since you placed your order, we are unable to make any changes. Here's what you can do once your order arrives:
- Wrong shade or item? Exchange it within 60 days of purchase, completely free!
Start an exchange here → https://returns.thrivecausemetics.com/#/ - Unwanted item? Return it within 60 days of purchase for a full refund, also completely free with a return label!
Start a return here → https://returns.thrivecausemetics.com/#/