My Order

Before and During Purchase

• Incorrect Billing Address
• How do I use my Thrive Causemetics eGift Card?
• Why was my information already displayed at checkout?

After Purchase

• How can I change, edit, or cancel my order?
• My order says it’s been delivered but it’s not here! Is it lost? What should I do?
• My order came and it was damaged. What should I do?
• How can I track my package?
• When will I receive my order?
• When will I receive confirmation that my order has shipped?

Payment Information

• Which payment options do you accept?
• Why was my payment declined?