What If I Accidentally Placed a Duplicate Order? Can I update the address on my order?
Once your order has been placed for more than 45 minutes, we are unable to make any changes or cancellations. Our fulfillment process begins immediately to get you your order as quickly as possible. After this window closes, modifications to items, quantities, shades, shipping addresses, or payment methods are not possible after that point.
Edit your order by going to the bottom of your order confirmation page. You are able to 1) Change shipping address or 2) Cancel order within 45 minutes of placing your order:
This is the only window in which our team can attempt to modify your order before it enters fulfillment.
To reach us within the 45-minute window:
- 📞 Call us immediately: (888) 804-4318 (5am–5pm PST)
- 💬 Text us immediately: (310) 620-1535 (5am–5pm PST)
We also have our AI assistant that can assist you on emails and texts after business hours. The best way to reach us is:
- 📧 Email: help@thrivecausemetics.com
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📱Text: (310) 620-1535 (5am–5pm PST)
⚠️ Please note: Even within the 45-minute window, cancellation or modification is not guaranteed. Our fulfillment process moves quickly and we cannot always intercept an order in time. We will always do our best!
I Missed the 45-Minute Window — What Now?
If more than 45 minutes have passed since you placed your order, we are unable to make any changes. Here's what you can do once your order arrives:
- Wrong shade or item? Exchange it within 60 days of purchase, completely free!
Start an exchange here → https://returns.thrivecausemetics.com/#/ - Unwanted item? Return it within 60 days of purchase for a full refund, also completely free with a return label!
Start a return here → https://returns.thrivecausemetics.com/#/