If you are trying to place an order and find that your payment method is being declined, we recommend first reaching out to your banking institution to check if there are sufficient funds available as well as no holds on your account.
If you've contacted your bank and they assure that there are no issues, we'd be happy for you to reach out to us to see if there is anything we can do on our end. Please contact us with a screenshot or a copy of the error message you are receiving as well as the type of payment method you are attempting to use.
We're available to help 7am-7pm PST Monday - Sunday.
Text: (310) 620-1535
Live chat: Click on the turquoise Help button in the bottom right corner of our website.
Phone: (888) 804-4318
Email: Click here to fill out our contact form anytime during or outside of our business hours.