If you're having trouble using your loyalty rewards points on an order, we suggest double checking that you're signed into your Thrive Causemetics account. You'll need to be signed in in order to apply your points at checkout.
If you find that you're unable to log in and it says that your email address can not be found, it may mean that you haven't activated your account yet and set up a password. To do so, you can register your account here. This will ensure you have a password set up and can access your account.