If you're having trouble using your loyalty rewards points on an order, we suggest double checking that you're signed into your Thrive Causemetics account. You'll need to be signed in in order to apply your points at checkout.
If you find that you're unable to log in and it says that your email address can not be found, it may mean that you haven't activated your account yet and set up a password. To do so, you can register your account here. This will ensure you have a password set up and can access your account.
Should you have any additional issues, please reach out to our team so that we can further assist you. You can use the turquoise Help button at the bottom right-hand side of our website. From there we can help you via chat or email.
*Please note that rewards points can only be used on one-time orders. They are not eligible and will not show up for any order with a recurring item.