If you're having trouble using your loyalty rewards points on an order, we suggest double checking that you're signed into your Thrive Causemetics account. You'll need to be signed in in order to apply your points at checkout.
If you find that you're unable to log in and it says that your email address can not be found, it may mean that you haven't activated your account yet and set up a password. To do so, you can register your account here. This will ensure you have a password set up and can access your account.
For any additional questions feel free to reach out to us via live chat or email.
Live chat on our website: Click on the turquoise Help button in the bottom right corner of our website. 7am-7pm PST 7 days a week.
Email: Click here to fill out our contact form anytime during or outside of our business hours.
*Please note that rewards points can only be used on one-time orders. They are not eligible and will not show up for any order with a recurring item.