All products on thrivecausemetics.com are offered as one-time purchases, but some can be purchased as recurring subscriptions. This article applies to customers with an active or inactive subscription.
This article addresses the following:
- How to log into your account
- How to make changes to your subscription
- Editing address or payment information
- Skipping or rescheduling a shipment
- Swapping the product or shade you'd like to receive
- Adjusting the frequency of how often you receive
- Canceling or pausing your subscription
How to log into your account
- You can log in to your account by clicking on the person icon in the top right-hand corner of our website. Or you can CLICK HERE.
- Once you get to the login page, you'll see the 'Manage subscriptions' link under the turquoise 'Sign In' button:
- You can log in by entering the email address attached to your subscription and selecting the 'Send login code (sends SMS and email)' button. A 4-digit authentication code is sent to your email (and by text message if you have a valid phone number on your account). This code is valid for four minutes. If the code is not confirmed within that time frame, you must send a new login code.
- Once logged in, you'll be successfully redirected to your customer portal.
How to make changes to your subscription
Editing address or payment information:
- You'll be viewing your next order on the main page of your subscription. You can edit the address on that main page, as seen in the photo below. Alternatively, you can edit your address and payment by clicking on the 'Address & payment details' button on the far right.
For address changes specifically, when you click the 'Edit address' link, as shown by the arrow in the image above, you are given the option to edit the address only for this subscription or for all subscriptions under your account.
- After selecting 'edit payment method,' click the 'Send edit payment link' button in the pop-up window. Then, follow the link emailed to you to make your changes.
IMPORTANT: You, the customer, can only make payment changes to your subscription. Our team cannot edit payment information.
Skipping or rescheduling a shipment
There are a few different ways to change your future delivery schedule.
Rescheduling your shipment will allow you to choose a different processing date. Once you've updated the date, the following recurring shipments for that item will automatically update to reflect the chosen frequency rate.
For example, let's say your subscription was originally set to ship on September 3 and ships once per month. If you push the ship date back by one week, your order will ship on September 10. The following orders will be shipped out on October 10, November 10, December 10, and so on.
To make the change, you can follow one of two ways...
- If you need to edit your next subscription shipment, you can easily do so on the main page of your subscription by selecting either the 'Reschedule' or 'Skip' button.
- Another option is to select 'View upcoming orders.' You'll see a list of upcoming orders and be able to hit the 'Edit' or 'Skip' buttons.
Edit will take you to a similar space as seen in the above image, whereas Skip will allow you to make changes within that same page.
Swapping the product or shade you'd like to receive
If you want to try a different product or shade but don't want to cancel your subscription - no problem! Swapping your recurring product for a different product or shade is very easy! Simply follow these steps:
- Click the 'Manage subscriptions' button on the right of your account.
- Choose the subscription you'd like to make edits to.
- You'll be directed to a page that allows you to make several different changes to that particular subscribed item. Scroll down to the drop-down menu labeled 'Shade' (as shown in the image below) and choose the shade you'd like to swap to. If you want to swap the product and not the shade, skip to the next step.
- Scroll down until you see 'Swap this for a different product' and select the link. From here, you can select and search for other available products to subscribe to.
Adjusting the frequency of how often you'd like to receive your subscription
Are you receiving products too often or not often enough? No sweat! It's easy to adjust the frequency of your subscription. Simply follow these steps:
- While in your account, 'Manage subscriptions' on the right will show you a complete list of active subscriptions.
- Once within this section you'll click on 'Manage this subscription' for a second time, but directly under the subscription you'd like to change. (see image below).
- You'll be met with the following page, which allows you to change your shipment date, shade of product (if applicable), frequency rate, and quantity. You can also swap products and cancel the subscription. View the image below to see where you can edit the frequency rate.
You can edit the quantity (the number of products sent) and choose how often you will receive them (Delivery every 1, 2, 3, or 4 months).
Don't forget to save the changes!
Cancelling or pausing your subscription
You can cancel your subscription at any time with just a few clicks within your account! There is even an option to pause your subscription, which we'll walk you through after showing you how to cancel it.
- Follow the Login instructions shown at the top of this article. Make sure that you're logging in to manage your account!
- Select the 'Manage subscriptions' button on the right-hand side of the page.
- You'll be shown all of your subscriptions. Click on the subscription you'd like to change.
- From here, scroll to the bottom of the page and select 'Cancel subscription.'
- Once you've clicked 'Cancel subscription,' you'll be met with the option to Pause your subscription for 1, 2, or 3 months. If you'd like to use this feature, select the number of months you'd like to pause for and click the 'Pause Subscription' button. Once the selected months have passed on pause, your subscription will start back up.
- If you'd like to cancel instead of pausing, click the 'Cancel Subscription' button, select your reason for cancelling and click 'Cancel subscription'.
Sharing your reason for canceling is incredibly helpful to our team! We offer subscriptions because our community asked for this service. Thank you in advance for sharing your feedback with us!
Please note that the reasons for canceling may change as we collect customer feedback. The options you see may be different from the image below.