We are sorry to hear that your unique discount code is not working for you!
There are specific requirements that your cart must meet in order to have a discount applied to your total.
- Our welcome discount is exclusively for first-time customers and can not be combined with any other discounts or gift cards.
- Discount codes do not work on sets or recurring orders. Items that are in a set are already listed at a discounted price and recurring items automatically receive free shipping!
- Typically a discount code has a price limit you must reach in order for it to apply to your order. We recommend checking the ad, email, or website banner where you saw the offer to double check the minimum purchase amount.
- For our first-time discount, you must have $50+ of individual items in order for it to apply to your order.
If you find that you satisfy all of the requirements for a promotion and it's still not applying, we recommend double-checking that it's spelled correctly and then reaching out to us for further assistance. We're available to help 7am-7pm PST Monday - Sunday.
Text: (310) 620-1535
Live chat: Click on the turquoise Help button in the bottom right corner of our website.
Email: Click here to fill out our contact form anytime during or outside of our business hours.
*If you reached this FAQ page through a suggested article after sending us an email, please do not mark this ticket as resolved as it will close your request and our team won't be able to assist you.