We are sorry to hear that your unique discount code is not working for you!
There are specific requirements that your cart may need to meet in order to have a discount applied to your total.
- Our welcome discount is exclusively for first-time customers and can not be combined with any other discounts or gift cards.
- Discount codes typically do not work on sets or recurring orders. Items that are in a set are already listed at a discounted price and recurring items automatically receive free shipping!
- Typically a discount code has a price limit you must reach in order for it to apply to your order. We recommend checking the ad, email, or website banner where you saw the offer to double-check the minimum purchase amount.
If you find that you satisfy all of the requirements for a promotion and it's still not applying, we recommend double-checking that it's spelled correctly and then reaching out to us for further assistance. We're available to help 7am-7pm PST Monday - Sunday.
Text: (310) 620-1535
Live chat: Click on the turquoise Help button in the bottom right corner of our website.
Email: Click here to fill out our contact form anytime during or outside of our business hours.
*If you reached this FAQ page through a suggested article after sending us an email, please do not mark this ticket as resolved as it will close your request and our team won't be able to assist you.