This typically means we have shipped your order and USPS has picked it up. USPS will scan your order within the next 24 hours and you will be able to track it from there. Please give the status page 24 hours to update. If you don't see an update after that, feel free to reach out to us via chat or by email.
Live chat on our website: Click on the turquoise Help button in the bottom right corner of our website. 7am-7pm PST 7 days a week.
Email: Click here to fill out our contact form anytime during or outside of our business hours.