This typically means we have processed your order and USPS (domestic) or DHL (international) has picked it up. USPS/DHL will scan your order within the next 24 hours and you will be able to track it from there. Please give the status page 24-48 hours to update. If you don't see an update after that, feel free to reach out to us via chat or by email.
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*If you reached this FAQ page through a suggested article after sending us an email, please do not mark this ticket as resolved as it will close your request and our team won't be able to assist you.