We do our best to fulfill and ship orders as quickly as possible. This leaves us little to no time to modify orders. But it doesn't hurt to try! We recommend contacting us via our live channels - chat and phones. Please have your order number ready so we can assist you as quickly as possible.
We're available to help 7am-7pm PST Monday - Sunday.
Text: (310) 620-1535
Live chat: Click on the turquoise Help button in the bottom right corner of our website.
Phone: (888) 804-4318
*We also recommend contacting your local post office to see if they're able to reroute your package. This may be the fastest way to receive your package.
**If you reached this FAQ page through a suggested article after sending us an email, please do not mark this ticket as resolved as it will close your request and our team won't be able to assist you.