Items that are in-stock ship out within 1-3 business days and are typically delivered within 3-7 business days by USPS. If it has been more than 5 business days and you haven't received a shipping email or your USPS tracking information still shows pre-shipment, we're happy to help.
If you're on our FAQ page, click the turquoise 'Chat' or 'Support' button below to send us a message. Enter in your contact information and choose 'Order Support' under 'How can we help?'. Enter in any additional details that will help us take care of your question. We will follow up with you ASAP! If you need help with a recommendation, we suggest sending a photo so one of our makeup artists can help with your perfect recommendation.