If you receive a damaged or faulty gift with your purchase, we are happy to help replace it for you, we will just need a bit of information from you first. Please email us with your order number and a photo of the damaged item. This will help to speed along the process.
We're available to help 7am-7pm PST Monday - Sunday.
Live Chat: Click HERE to start a chat with us
Text: (310) 620 - 1535
Email: Click HERE to email us
**If you reached this FAQ page through a suggested article after sending us an email, please do not mark this ticket as resolved as it will close your request and our team won't be able to assist you.