If you receive a damaged or faulty gift with your purchase, we are happy to help replace it for you, we will just need a bit of information from you first. Please email us with your order number and a photo of the damaged item. This will help to speed along the process.
We're available to help 7am-7pm PST Monday - Sunday.
Text: (310) 620-1535
Live chat: Click on the turquoise Help button in the bottom right corner of our website.
Email: Click here to fill out our contact form anytime during or outside of our business hours.
*If you prefer to process an exchange on your own, you're welcome to do so here. Just select the same product and shade and you'll be provided with a free shipping label. Once USPS scans the label, your replacement will be shipped out to you.
**If you reached this FAQ page through a suggested article after sending us an email, please do not mark this ticket as resolved as it will close your request and our team won't be able to assist you.