If you receive a damaged or faulty gift with your purchase, we are happy to help replace it for you, we will just need a bit of information from you first. Please email us with your order number and a photo of the damaged item. This will help to speed along the process.
For any questions feel free to reach out to us via live chat or email.
Live chat on our website: Click on the turquoise Help button in the bottom right corner of our website. 7am-7pm PST 7 days a week.
Email: Click here to fill out our contact form anytime during or outside of our business hours.
*If you prefer to process an exchange on your own, you're welcome to do so here. Just select the same product and shade and you'll be provided with a free shipping label. Once USPS scans the label, your replacement will be shipped out to you.