Did you initiate a return or exchange through our website? If not, we only issue refunds when items are returned to our warehouse.
Here's some information for you related to Exchanges:
- We only allow the exchange of the same product in a different shade.
- We also only process exchanges that have been initiated through our website.
Still have questions, send us a message! If you're on our FAQ page, click the turquoise 'Chat' or 'Support' button below to send us a message. Enter in your contact information and choose 'Order Support' under 'How can we help?'. Enter in any additional details that will help us take care of your question. We will follow up with you ASAP!