Did you initiate a return or exchange through our website? If not, we only issue refunds when items are returned to our warehouse without authorization. But no worries, you can still visit our website to place an order for the new item you wanted!
Here's some information for you related to Exchanges:
- We only allow the exchange of the same product in a different shade.
- We also only process exchanges that have been initiated through our website.
For any additional questions feel free to reach out to us. We're available to help 7am-7pm PST Monday - Sunday.
Text: (310) 620-1535
Live chat: Click on the turquoise Help button in the bottom right corner of our website.
Email: Click here to fill out our contact form anytime during or outside of our business hours.