If you don't have access to a printer to print out the pre-paid return shipping label, please try our QR code option below to return your package!
When submitting a return or exchange through our Return Portal on our website, you now have the option to access a QR code as opposed to printing a label.
What is a QR Code?
A QR code is a machine-generated code presented as an image that is scanned by your local USPS office. Once they scan the QR code, they are able to print the shipping label for you!
To use the QR code option, complete your return or exchange through the Return Portal. You will see two options on the submission page that asks you how you would like to ship your return with USPS. Select ‘Display a QR Code’
You will then be able to view the QR Code pictured in the square labeled “USPS Label Broker ID” as well as being able to access other features such as finding an eligible USPS location, or if you are able to at another time, you can print the prepaid USPS label instead of using the QR Code.
Note: This feature is only available shortly after this page has been accessed, after which the QR code option will no longer be available. If you’d like to use the QR code return method, be sure to select your eligible location for return so the QR code remains accessible.
This QR Code is also available to access in the return confirmation email that is sent to you. Click the turquoise button in the email that says “View your return”.
When you have arrived at your eligible USPS location, you will use your mobile device to present the QR Code image to the USPS Postal Clerk to scan from your phone. They will be able to print the prepaid shipping label from the counter and attach it to your package!
The QR code isn’t working for me. How else can I return my order?
We recommend using the original QR Code that is found through your Return Confirmation email. At times, a screenshot or photocopy of the QR Code may not scan accurately.
We also recommend visiting areas near you that offer printing services to be able to print your shipping label from your email such as your local library, FedEx, Staples, etc.
If you are still in need of assistance, we have a team of Beauty Advisors available from 7am-7pm PST, 7 days a week. We can't wait to hear from you soon!
Live Chat:Click HERE to start a chat with us
Text:(310) 620 - 1535
Phone:(888) 804 - 4318
Email: ClickHEREto email us
*Don’t forget to share a recent selfie with us and the product you are interested in for exchanges, so we’re able to make a customized recommendation!