We will do our best to take care of you and treat you fairly. We ask that our customers treat us fairly as well. From time to time, we may not accept a return.
Articles in this section
- I expected an exchange, not a refund. What should I do?
- The amount of my refund seems odd. What should I do?
- I returned my item(s). When will I be refunded?
- How can I check the status of my return?
- I don't have access to a printer. How can I return my order?
- How do I initiate an exchange?
- Is there a time limit for returns/exchanges? What if the item is used?
- Do you take everything back?
- Do I need a receipt from my purchase?
- Why do you have such a flexible return policy at Thrive Causemetics?