To initiate a return or exchange, please click here to visit our Returns + Exchanges portal, all you'll need is your Order Number and the Shipping Zip Code. For help locating your order number, go here.
We will process one exchange per product. If the replacement doesn't work out for you, please return the product and we will issue a refund minus the $5 return processing fee. Your funds will be refunded to the original payment method for your convenience.
If you're looking to exchange your product(s), we will need proof of the returned products before sending out the replacement item. We will be able to verify that your return is in progress once you visit our Returns + Exchanges website to initiate the process. Once the item is scanned by USPS your replacement will be on the way.
International returns/exchanges -
Please contact us via one of the options below to start a return for an international order. At this time, we do not have the option to exchange for international orders. Once we receive your return, we'll issue a full product refund.
For any additional questions feel free to reach out to us. We're available to help 7am-7pm PST Monday - Sunday.
Text: (310) 620-1535
Live chat: Click on the turquoise Help button in the bottom right corner of our website.
Email: Click here to fill out our contact form anytime during or outside of our business hours.