For all of our gifts with purchase, we have a discount code that needs to be applied as well as a minimum purchase value for the gift to be added to your order. If the gift was not added you either didn't meet the minimum purchase value or you didn't apply the discount code at checkout. We recommend checking your email from us or the website to see what those requirements are.
If you find that you satisfy all of the requirements for a gift with purchase promotion and it's still not applying, we recommend double-checking that it's spelled correctly and then reaching out to us for further assistance.
Live chat on our website: Click on the turquoise Help button in the bottom right corner of our website. 7am-7pm PST 7 days a week.
Email: Click here to fill out our contact form anytime during or outside of our business hours.