There are a few main factors that could impact the amount of your refund: discounts applied to your order, the $5 return fee, original shipping fee not refunded, initial taxes paid on an order. If none of these factors seems to be impacting your refund amount, let us know via chat or email so that we can have a look.
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*If you reached this FAQ page through a suggested article after sending us an email, please do not mark this ticket as resolved as it will close your request and our team won't be able to assist you.