We do our best to accommodate most returns, but in some cases we cannot accept a return. However, if you're having a challenge, we would love the opportunity to make it right for you. If you'd like to know if we can accept your return, chat with us or send us a message (see how to details below).
Still have questions, send us a message! If you're on our FAQ page, click the turquoise 'Chat' or 'Support' button below to send us a message. Enter in your contact information and choose 'Order Support' under 'How can we help?'. Enter in any additional details that will help us take care of your question. We will follow up with you ASAP! If you need help with a recommendation, we suggest sending a photo so one of our makeup artists can help with your perfect recommendation.
When you're ready to initiate a return or exchange, please click here to visit our Returns + Exchanges portal, all you'll need is your Order Number and the Shipping Zip Code.
We will process one exchange per product. If the replacement doesn't work out for you, please return the product and we will issue a refund minus the $5 return processing fee. Your funds will be refunded to the original payment method for your convenience.
If you're looking to exchange your product(s), we will need proof of the returned products before sending out the replacement item. We will be able to verify that your return is in progress once you visit our Returns + Exchanges website to initiate the process. Once the item is scanned by USPS your replacement will be on the way.