We do our best to accommodate most returns, but in some cases, we cannot accept a return. However, if you're having a challenge, we would love the opportunity to make it right for you.
When you're ready to initiate a return or exchange, please click here to visit our Returns + Exchanges portal, all you'll need is your Order Number and the Shipping Zip Code.
We will process one exchange per product. If the replacement doesn't work out for you, please return the product and we will issue a refund minus the $5 return processing fee. Your funds will be refunded to the original payment method for your convenience.
If you're looking to exchange your product(s), we will need proof of the returned products before sending out the replacement item. We will be able to verify that your return is in progress once you visit our Returns + Exchanges website to initiate the process. Once the item is scanned by USPS your replacement will be on the way.
If you'd like to know more about a return for your order, chat with us or send us a text or email. We're available to help 7am-7pm PST Monday - Sunday.
Text: (310) 620-1535
Live chat: Click on the turquoise Help button in the bottom right corner of our website.
Email: Click here to fill out our contact form anytime during or outside of our business hours.