We hope to build trust with you and create a relationship for the long term. Standing behind what we create is a big part of that. We think many customers choose to shop with us because they know if their purchase isn't right, we'll work to fix it.
Articles in this section
- I expected an exchange, not a refund. What should I do?
- The amount of my refund seems odd. What should I do?
- I returned my item(s). When will I be refunded?
- How can I check the status of my return?
- I don't have access to a printer. How can I return my order?
- How do I initiate an exchange?
- Is there a time limit for returns/exchanges? What if the item is used?
- Do you take everything back?
- Do I need a receipt from my purchase?
- Why do you have such a flexible return policy at Thrive Causemetics?