We definitely want to make sure you have a product that works for you! If you feel a different shade in the same product would work for you, we recommend initiating an exchange through our website. We offer free exchanges for the same product in a different shade and would love for you to try a new shade that may suit you better. If you feel a new product would be better, we offer returns with the option of store credit so that you can get your full money back and place a new order on our website for something else.
If you need any help choosing a new shade, we'd love for you to reach out to one of our Beauty Advisors. If you're able to upload a photo of yourself to the chat or email, that will definitely help us know which shade would suit you best.
Live chat on our website: Click on the turquoise Help button in the bottom right corner of our website. 7am-7pm PST 7 days a week.
Email: Click here to fill out our contact form anytime during or outside of our business hours.