We definitely want to make sure you have a product that works for you! If you feel a different shade in the same product would work for you, we recommend initiating an exchange through our website. We offer free exchanges for the same product in a different shade and would love for you to try a new shade that may suit you better. If you feel a new product would be better, we offer returns with the option of store credit so that you can get your money back and place a new order on our website for something else.
Articles in this section
- I expected an exchange, not a refund. What should I do?
- The amount of my refund seems odd. What should I do?
- I returned my item(s). When will I be refunded?
- How can I check the status of my return?
- I don't have access to a printer. How can I return my order?
- How do I initiate an exchange?
- Is there a time limit for returns/exchanges? What if the item is used?
- Do you take everything back?
- Do I need a receipt from my purchase?
- Why do you have such a flexible return policy at Thrive Causemetics?